Emergency teams at the Queen Elizabeth Hospital (QEH) in King’s Lynn are among the best in the UK, according to the latest patient survey.
The national urgent and emergency care patient survey results revealed the QEH out-performed similar NHS trusts in nine out of 10 areas.
More than 40,000 patients who used emergency departments or minor injuries units across the country were contacted, with the QEH receiving responses from 454 patients, around 38 per cent of those contacted.
The results showed 99 per cent who responded said they waited under four hours to be examined by a doctor or nurse at the QEH.
Some 96 per cent said they had enough time to discuss their condition with the same number happy doctors and nurses listened to them.
Similarly, 96 per cent said they have confidence in the nurses and doctors at the QEH. Almost all respondents, 99 per cent, said they had enough privacy when they were being examined and 98 per cent understood their test results.
Results also showed 95 per cent of patients said the doctor or nurse explained what would happen next, while 97 per cent were told about the purpose of medications.
The A&E department was found to be very or fairly clean by 99 per cent of respondents.
Caroline Shaw, chief executive at the QEH, said: “These are fantastic results. I’m delighted patients’ experience of our emergency department has significantly improved over the last two years.”
λ The QEH has received the Bronze Rainbow Badge Award recognising its dedication to improving access to healthcare for LGBTQ+ people and creating an inclusive culture.
The QEH was one of 10 trusts selected nationally to pilot the NHS Rainbow Badge scheme, to ensure trusts are implementing the relevant staff training, monitoring, inclusive policies and support for LGBTQ+ staff and patients. The award recognises actions taken, including training, launching a transgender policy and the trust’s volunteer-run LGBTQ+ and Allies Network which works to encourage respect and equality.
• The QEH is encouraging the public to vote for the winners in its annual staff awards. Two categories are open for public vote – We Care Award, which recognises an individual’s positive attitude towards their work, delivering outstanding patient-centred care, and the Non-Clinical Team of the Year, recognising a team which has made an outstanding difference to colleagues.
Voting closes on Monday via the QEH website/social media.