West Lynn Ferry operator Ben Ellis is appealing for help to improve the service’s dated infrastructure which is showing signs of age.
Mr Ellis is trying to find out who is responsible for maintaining the ferry steps and landing platform and is hoping there is a way they can be improved.
He has approached Alexandra Kemp, Norfolk County councillor for Clenchwarton and West Lynn South, who is calling on the borough council to help.
Ms Kemp said: “Wooden sections from the side of West Lynn and Ferry Lane landing stages have fallen off. The metal rail at West Lynn is shaky and doddery. Surely there should be two handrails, not one as the steps are steep?
“Ben showed me an insecure stair tread in West Lynn that lifts up and needs repair.
“It is a health and safety issue. The whole thing needs to be revamped and repaired.”
Mr Ellis said: “I have taken it upon myself to maintain things as best as I can.
“I would like a smaller version of the pontoon (as at Lynn’s South Quay) with a ramp from the ferry building. Lots of older people struggle with the steps so a ramp would make it more accessible.
“If it would upgrade the boarding and disembarking it could bring more people on the ferry and into the town.”
He added: “Some of the steps on the King’s Lynn side are loose –wood does deteriorate, especially being in water.”
Ms Kemp said that as West Norfolk Council granted the lease on the ferry she was surprised upkeep by the borough council was not included.
She added: “If the landing stage steps were improved, more people could use it and this would keep more cars out of the town centre, promote active travel and reduce congestion and air pollution.
“Lynn needs a modern landing stage in West Lynn as part of the town’s regeneration.”
Ms Kemp has written to West Norfolk Council leader Stuart Dark requesting clarification on who is responsible for maintaining the infrastructure.
A spokesman for West Norfolk Council said the correspondence from Ms Kemp was being looked into.
• Mr Ellis is hoping to re-open the ferry on Monday after having to suspend the service due to crew self-isolating.