Lynn’s Queen Elizabeth Hospital.

Visiting restrictions are set to be partially lifted at the Queen Elizabeth Hospital in King’s Lynn.

From Monday, patients are allowed to receive one visitor per day, for one hour. Visiting slots will be available throughout the day, seven days a week.

The trust will be taking bookings from Monday, directly via the ward through the switchboard on 01553 613613 weekdays, between 10.00am and noon.

The hospital has said there are enough visiting slots available, but staff are expecting a high volume of calls. Visitors are advised to keep trying to get through on the phone.

Visitors will be expected to wash or sanitise their hands on arrival at the hospital and ward, and wear a face covering, including when entering and moving through the hospital. Visitors will be asked to wear a surgical facemask if visiting a high-risk area or a patient with suspected/known COVID-19.

In addition, visitors will be expected to cover any cuts on their hands and follow social distancing rules. All visitors will be asked to provide their details for NHS Test and Trace at booking.

In line with government guidelines, visitors who have tested positive or are showing any symptoms of COVID-19, should not visit, to ensure everyone’s safety.

In cases where patients are receiving end-of life-care, the hospital may facilitate visits under special arrangements and this will be agreed on a case-by-case basis with patients and relatives.

The trust will continue to facilitate virtual visits for those unable to visit in-person, including via phone, video calls, and messages.

Patients admitted via the emergency department are permitted one named person to accompany them, and that individual must not have tested positive, be isolating or displaying any symptoms of COVID-19, unless the patient is at end-of-life.

Chief nurse Carmel O’Brien said: “Enabling more visits is important for our patients’ physical and emotional recovery so we are pleased to have been able to put plans in place for the reintroduction of limited visiting. We will continue monitoring the situation carefully, and ensuring ‘hands, face, space’ guidance is followed, so that our patients, staff and visitors are all kept safe.”

The changes do not apply to outpatient appointments. Visiting remains restricted for outpatient appointments unless visitors are:

  • a parent or appropriate adult supporting a child
  • accompanying a patient to a cancer diagnostic test results appointment
  • supporting a vulnerable patient – including those with learning disabilities, autism, dementia or a mental health issue where not being present would cause the patient to be distressed