Managing Director Ben Colson

A West Norfolk bus company has beaten off competition from across the country to scoop a top national prize at the UK Bus Awards.

In front of more than 650 industry stakeholders at a London Hotel, Norfolk Green took the prize for Top Independent Operator following an excellent review from a mystery customer, which is part of the award process.

The company, based in King’s Lynn, won the same award in 2010.

“A 23 per cent increase in passenger revenue came despite a 14 per cent reduction in the fleet and demonstrated yet again how first-class customer service, built around a strong understanding of the public transport needs of the community, can still deliver the very best in bus operation despite the rural nature of the company’s operating area. Fares initiatives, especially those targeting young persons, particularly appealed to the judges,” said the citation.

Norfolk Green, founded in 1996, was chosen as finalists from more than 250 entries by a panel of independent judges and Ben Colson, managing director, said he was delighted with his team.

λ Possible cost-cutting by Norfolk County Council could see £75,000 taken off the Norfolk Green Coasthopper bus service subsidy.

A wide range of cost-cutting measures were discussed by the council’s Environment, Transport and Development Panel this week in a bid to save cash at County Hall.

A final decision on cost-cutting will be made early in the New Year.